IT infrastructure management
We offer full support in terms of IT infrastructure life cycle management in the following areas:
- supply and installation of hardware and software
- individual configuration and expansion
- relocations, a cleanup of the database
- maintenance, preparation for recycling
Depending on your needs and expectations, we can provide you with the technical support 24 hours a day, seven days. Due to our proprietary solution, based on your own ITSM system, you can have full control and knowledge on the status of your request. It also ensures that all hardware or software failures and irregularities are removed as based on the agreed SLA.
Our actions are based on ITIL best practices. The Quality Management System of IT Services implemented in our company ensures the provision of services at the highest level.
We provide our technical support services remotely with the use of the proper tools, and/or On-Site, i.e. directly at the site of an incident.
Our branches located in major Polish cities can guarantee the effective support in the shortest possible time frame.
We provide the technical support services at the following levels:
- Help Desk
- Service Desk
- Contact Center
- Contact Center+
It is the first contact point for your workers. Help Desk team shall receive your request, classify it adequately, and try to sort out the situation remotely. If the problem cannot be solved in the designated time, depending on its nature and individual negotiation terms agreed with the Client, it will be transferred to the On-Site support team or to our experts.
It is a team of people who solve the most complex problems. The employees who provide the services of Service Desk are experts in their respective fields of competence and act in compliance with ITIL standards. Being in constant contact with manufacturers of ICT solutions and having appropriate qualifications and certificates issued by Authorized Training Centers, our workers can guarantee the highest level of services including technical support, consultancy and advisory.
It is a service that complements Help Desk and Service Desk. It constitutes a single point of contact and enables full information exchange between users and technical support workers in TALEX S.A., which makes the Client kept informed at every stage about the status of his/her request and actions taken. Contact Center is introduced based on the proprietary solutions in the field of communications systems and management of individual channels of contact.
Contact Center is also an independent service that makes available for the Client a fully functioning IT environment together with the operators. Due to this solution, our Client, through its internal procedures, by the employees of Talex S.A., can provide the Contact Center service for its Clients.