YOUR NEEDS CREATE OUR OFFER


IT outsourcing is not only the supply and maintenance of the technical infrastructure; it is a comprehensive package of services, which includes equipment leasing, events and failures support, as well as Contact Center, and expert support.

Customers are the most important people for us. Therefore, all our solutions are adapted to the business model of the company and responsive to its needs.

SERVICES


IT infrastructure management


We offer full support in terms of IT infrastructure life cycle management in the following areas:

  • supply and installation of hardware and software
  • individual configuration and expansion
  • relocations, a cleanup of the database
  • maintenance, preparation for recycling
  • storage

Technical support

Technical support


Depending on your needs and expectations, we can provide you with the technical support 24 hours a day, seven days. Due to our proprietary  solution, based on your own ITSM system, you can have full control and knowledge on the status of your request. It also ensures that all hardware or software failures and irregularities are removed as based on the agreed SLA. Our actions are based on ITIL best practices. The Quality Management System of IT Services implemented in our company ensures the provision of services at the highest level.

We provide our technical support services remotely with the use of the proper tools, and/or On-Site, i.e. directly at the site of an incident. Our branches located in major Polish cities can guarantee the effective support in the shortest possible time frame. 

We provide the technical support services at the following levels: